Carmen Duarte is Vice President of Diversity, Inclusion & Social Impact for Intact Insurance’s U.S. operations. In this role, she is focused on building an inclusive culture where all employees may thrive and achieve their full potential. Additionally, she enables employee generosity targeting local nonprofits that build economic resiliency for disadvantaged communities.

Carmen joined Intact through one of its legacy companies – Commercial Union Insurance – in an HR capacity, where she progressed to positions of increasing responsibility. She concluded her HR tenure as Director of Compensation & Benefits before transferring to Marketing to establish the company’s Corporate Communications function. Her role expanded to include Corporate Marketing, where she led major initiatives, such as rebranding the organization through a merger and two acquisitions. Carmen began her career as an insurance underwriter for Chubb in New York City. She served as Intact’s U.S. diversity and inclusion champion since late 2020 and became fully dedicated to diversity and social impact matters in September 2021.

Carmen received her BA in Sociology from Hobart & William Smith Colleges, and Master of Business Administration from Boston University. She earned her Certified Employee Benefits Specialist designation, and currently serves on the Board of Directors for the Insurance Industry Charitable Foundation’s (IICF) Boston Chapter and the IICF’s IDEA Council. Carmen also serves  as Board Chair of Boston’s United South End Settlements (USES) and  is a Trustee of the Intact Charitable Trust USA.